Major Financial Institution

How difficult conversations boosted performance at one of Australia's big four banks

Challenge

The Bank had traditionally managed performance like many corporates, using a balanced scorecard, annual reviews, and bell curve ratings.

Now, they sought a new, agile approach that would give employees greater clarity on expectations, and coaching on how to improve the performance of their people and deliver improved customer outcomes.

Services

  • Leadership development
  • Executive Coaching

How does a mature business in a mature market find an edge? By honing their people’s performance.

Outcome

5,000+

people leaders developed

90%+

core on all evaluation session metrics

Idea

For over two years, GrowthOps’ leadership development and coaching specialists worked with the Bank to design and deliver a customised, organisation-wide change program, dubbed ‘Motivate’.

The blended learning program was underpinned by a ‘growth mindset’ philosophy and employed a ‘behaviours first’ approach. It included leading edge content to build the skills and confidence of leaders around coaching for growth and holding performance based conversations.

We trained and deployed a dedicated team of 10 facilitators, who engaged the Bank’s People Leaders using a blend of face-to-face workshops and online learning. They delivered highly contextualised and highly practical sessions which provided the confidence to immediately apply new skills in the workplace.

In all, over 5,000 People Leaders participated in 318 face-to-face group sessions across 22 cities, and 96 webinars.

Outcomes

The Motivate program delivered a 50% uplift in the capability of leaders to hold quality performance conversations.

For example, the measure “My leader regularly provides me with feedback that helps me understand my strengths and development areas” improved from a 62% baseline to 92% after Motivate.

“Your delivery team did a fantastic job in the face-to-face workshops and webinars. This has been a real team effort, collaboration at its finest.”

Change Manager

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