How does a mature business in a mature market find an edge? By honing their people's performance.
The Bank had traditionally managed performance like many corporates, using a balanced scorecard, annual reviews, and bell curve ratings. Now, they sought a new, agile approach that would give employees greater clarity on expectations, and coaching on how to improve the performance of their people and deliver improved customer outcomes.
For over two years, GrowthOps’ leadership development and coaching specialists worked with the Bank to design and deliver a customised, organisation-wide change program, dubbed ‘Motivate’.
The blended learning program was underpinned by a ‘growth mindset’ philosophy and employed a ‘behaviours first’ approach. It included leading edge content to build the skills and confidence of leaders around coaching for growth and holding performance based conversations.
We trained and deployed a dedicated team of 10 facilitators, who engaged the Bank’s People Leaders using a blend of face-to-face workshops and online learning. They delivered highly contextualised and highly practical sessions which provided the confidence to immediately apply new skills in the workplace.
In all, over 5,000 People Leaders participated in 318 face-to-face group sessions across 22 cities, as well as 96 webinars.
Your delivery team did a fantastic job in the face-to-face workshops and webinars. This has been a real team effort, collaboration at its finest.
Attracting and retaining new customers / Generating more revenue and profit
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